Return & Refund
We want you to be completely satisfied with your purchase. If you receive a faulty or damaged product, you may request an exchange or refund under the following terms:
Eligibility
- You must notify our customer service team within 7 days of delivery to arrange an exchange or refund.
- Products must be returned in their original condition, unused, and with all original packaging.
- All returns must include the sales receipt or electronic proof of purchase.
Conditions
- Gift items received with your order must be returned together with the product. If not, the retail value of the gift will be deducted from your refund.
- Products that are damaged, altered, or abused after delivery are not eligible for return.
- Wine or champagne priced above HK$1500 per bottle or aged over 10 years cannot be refunded under any circumstances.
Process
- Once our specialists confirm the condition of the returned product, we will issue an exchange or refund.
- Refunds will be processed to the original payment method within 7–14 business days after approval.
Non-Returnable Items
- Customized or special-order products.
- Perishable goods beyond their recommended consumption period.