Shipping
Each order is prepared and dispatched with precision, ensuring a smooth and reliable experience from our cellar to your door.
Delivery in Hong Kong Island & Kowloon
SERRE offers complimentary delivery for orders above HKD 1,200 within Hong Kong Island and Kowloon.
Purchase Amount | Shipping Fee
Below HKD 1,200 | HKD 150
HKD 1,200 and above | Free delivery
Delivery to New Territories, Outlying Islands & Remote Areas
Complimentary delivery applies to orders above HKD 2,000 for the following locations.
New Territories & Outlying Islands
Sai Kung, Clear Water Bay, Heung Yuen Wai, Tai Mei Tuk, Bride’s Pool, Lung Kwu Tan, Tung Chung, Ma Wan, Discovery Bay, Sunny Bay, Mui Wo, Lamma Island, Cheung Chau.
Remote Areas
The Peak, Repulse Bay, Tai Tam, Shek O, Stanley.
Purchase Amount | Shipping Fee
Below HKD 2,000 | HKD 200
HKD 2,000 and above | Free delivery
Delivery Time
Orders placed before 3:00 PM, Monday to Friday, are typically delivered within 2 to 5 business working days.
Delivery timelines may vary during public holidays or due to location‑specific and unforeseen circumstances. We appreciate your understanding.
Delivery times are indicative and not guaranteed. SERRE shall not be liable for delays caused by factors beyond its reasonable control.
Order Tracking & Assistance
Once your order has been dispatched, you will receive a confirmation email including your order number. This reference allows you to follow the progress of your shipment directly on our website.
Customers are advised to inspect their order upon delivery and report any issues within the applicable timeframe.SERRE is not responsible for damage caused by incorrect delivery information provided by the customer.
For assistance or further enquiries, please contact us:
Email: info@serrehk.com
Phone / WhatsApp: +852 6165 7998